Position Overview

Ultimate Staffing Services is actively seeking a dedicated Part Time Patient Service Specialist to join their client's team in Florida. This role is perfect for individuals who enjoy providing exceptional customer service in a healthcare environment. The Patient Service Specialist will play a key role in ensuring smooth operations by scheduling appointments and directing calls across various office locations.

Responsibilities

• Schedule appointments and direct incoming calls for all office locations.
• Answer incoming calls from patients and assist with inquiries.
• Schedule patient appointments for all St. Luke's office locations.
• Direct or redirect calls to appropriate departments as needed.
• Answer patient questions regarding St. Luke's services and procedures.
• Address and record patient concerns in a professional and timely manner.
• Gather and verify patient information required for appointments.
• Participate in continuing education opportunities held at St. Luke's.
• Perform other duties as assigned by management.

Qualifications

• Ability to maintain the confidentiality of private information.
• Ability to work efficiently in a high call volume environment.
• Friendly demeanor and positive attitude towards patients and staff.
• Knowledge of medical terminology is preferred.
• Proficient in answering phones and handling inquiries.
• Basic computer skills, including familiarity with Word and Excel.
• Able to develop good customer relationships with a focus on achieving customer satisfaction.
• High school diploma or GED required.
• Previous call center experience is a plus.

Required Work Hours

Part-time hours are available in two shifts: Monday-Friday, 8:00 AM to 1:00 PM or 12:00 PM to 5:00 PM.

Benefits

This position offers a competitive hourly wage with a range from $18 to $22 per hour, depending on experience and qualifications.

If interested, please apply to join this dynamic team where exceptional patient service is a priority.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.